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Help Desk

Customer Service

At Winnipeg Contacts, we want to make sure that all your inquires are answered promptly. In order to do this, we provided a Customer Service area to answer any questions that you may have. If you find that you have a question that has not been answered, feel free to contact us using our contact form or email us at: info@winnipegcontacts.com

We answer our emails daily and will usually get back to you within 24 hours.

Shopping

1. Ordering Online Adding Products to Your Cart
Using The Shopping Cart Using the Shopping Cart is easy. Simply follow these steps


Once you find an item that interests you:
Step 1: Click the Add to Cart button on any item's product information page or Buy Now Button on the category listing page.
Step 2: You can now see what items are in your shopping cart. Alternatively, you can view which items are in your cart by clicking on the shopping cart selection on the top menu.
Step 3: When you've finished adding items to your Shopping Cart, click the shopping cart test on the top of each page to view the contents or click on check to go straight to the checkout.
Step 4: Want to buy multiple quantities of an item in your Shopping Cart? Change the number in the Qty. box and click the Update Cart button at the bottom of the cart.
Step 5: Want to remove an item from your Shopping Cart? Click the remove option that appears to the left of any item in your cart and then click the update button.
Step 6: If you have a profile then you can enter in your email address and password to continue otherwise you will have to create a new profle.
Step 7: Now you have to follow the 7 step process to checkout an item.


2. Changing Your Account Information
Want to change the name, e-mail address, or password associated with your account? Sign in to Your Account using the e-mail address and password currently associated with your account, and click the "Edit Account" button when in the My Account area.


3. Forgotten Passwords
Forgot your password? We can resend your current password by sending it to your e-mail address. Resend your password now. 


4. Secure Shopping Guarantee
The Winnipeg Contacts Safe Shopping Guarantee protects you while you shop at WinnipegContacts.com, so that you never have to worry about credit card safety. Period.

 
We guarantee that every transaction you make at WinnipegContacts.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at WinnipegContacts.com. See guarantee details below.
 
Why is WinnipegContacts.com so safe?
 
Safety in Numbers: When you shop at WinnipegContacts.com, you'll be one of thousands of customers who have safely shopped with us without credit card fraud. 
 
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. 

Still don't want to use your credit card on the Internet?
No problem. Just fill out our order form and then mail, fax, or phone us with your order and credit card information.
 
Guarantee Details:
 
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, WinnipegContacts.com will cover the entire liability for you, up to the full $50. WinnipegContacts.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Popoff.ca while using the secure server. 
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. 
 

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